Simple Terms & Info

At The Simple Budget with Jackie, we keep things simple—including the fine print. Here’s what you need to know.

General Information Only

Everything we share—workshops, books, journals, spreadsheets, online courses, blog posts and tools—is for education and general information. It’s designed to help you build better money habits. It’s not personal financial advice.

Not Financial Advice

Jackie Matjasec is not a licensed financial adviser or accountant. We don’t provide investment, tax or legal advice. Please consider your own circumstances and seek advice from a qualified professional where needed.

Accuracy & Updates

We do our best to keep content current and accurate, but we can’t guarantee it will always be complete or error-free. We may update content at any time.

How You Use This Information

You’re responsible for how you apply budgeting ideas to your personal or business finances. The Simple Budget and Jackie aren’t liable for loss or damage that may arise from using (or misusing) the information provided.

All materials—books, workbooks, journals, online courses, downloads, graphics and website content—are owned by Jackie Matjasec / The Simple Budget. Please don’t copy, reproduce or distribute without written permission.

External Links

Sometimes we link to other websites or resources. We’re not responsible for their content, accuracy or availability.

Returns & Refunds

We’re proud of the quality of our books, journals and resources. Here’s how we handle returns and refunds.

Change of Mind
Please choose carefully—we don’t offer refunds or returns for change of mind, incorrect purchase or if the product isn’t what you expected.

Damaged or Faulty Items
If something arrives damaged or faulty, email jackie@thesimplebudget.com.au within 14 days of delivery with your order number and a photo. We’ll arrange a replacement or refund.

Digital Products & Online Courses
Digital downloads and online courses are non-refundable once purchased. If you have trouble accessing a file or your course, contact us and we’ll help.

Your Rights
Nothing in this policy limits your rights under the Australian Consumer Law.

Shipping & Delivery

Where We Ship

Australia-wide (standard and/or express options at checkout).
International shipping available to select countries (delivery times vary by destination).
- International customers are responsible for any local duties/taxes.

Processing Time
Orders are usually packed and sent within 2–3 business days.

Delivery Time (Guideline)

Australia: typically 3–7 business days depending on location.
International: varies by country and carrier.

Shipping Costs
Calculated at checkout based on weight and destination.

Tracking
You’ll receive a tracking number by email once your order is on its way.

Damaged, Missing or Lost Parcels
If your order is damaged on arrival, contact us within 14 days with your order number and photos.
Please double-check your address at checkout—orders shipped to an incorrect address provided by the customer aren’t eligible for replacement or refund.

Digital Products Access

For downloads and courses, access is delivered instantly by email (or via your account). Please use a valid email address and stable internet connection. If something doesn’t arrive, check spam/promotions or contact us.

Contact

Questions? We’re here to help.
Email: jackie@thesimplebudget.com.au