Simple Terms & Info
Simple Terms & Info
At The Simple Budget, we keep things simple, including the fine print. Here’s what you need to know when using this website, purchasing products, accessing digital resources, booking services or attending workshops.
General information only
Everything shared by The Simple Budget, including workshops, books, journals, spreadsheets, online courses, blog posts, downloads, templates and tools, is provided for general education and information purposes only.
It is designed to help you build practical money skills and confidence.
It is not personal financial advice.
Not financial, tax or legal advice
Jackie Matjasec is not a licensed financial adviser, accountant, tax agent, financial counsellor or lawyer.
The Simple Budget does not provide personal financial advice, investment advice, taxation advice, legal advice, accounting advice, credit advice or financial counselling.
Please consider your own situation and seek guidance from a qualified professional where needed.
Accuracy and updates
We do our best to keep information accurate and up to date. However, we cannot guarantee that all information is complete, current or error-free.
Content may be updated, corrected, changed or removed at any time without notice.
How you use this information
You are responsible for how you apply the information, tools, resources and budgeting ideas shared by The Simple Budget.
The Simple Budget and Jackie Matjasec are not liable for any loss, damage or outcome that may arise from using or misusing the information, products, tools or resources provided, except where required by law.
Copyright and intellectual property
All materials created by The Simple Budget, including books, workbooks, journals, downloads, templates, spreadsheets, graphics, online courses, website content and workshop materials, are owned by Jackie Matjasec / The Simple Budget unless otherwise stated.
Please do not copy, reproduce, share, distribute, resell, adapt or use our materials for your own business, program, workshop or publication without written permission.
External links
This website may include links to third-party websites or resources.
These links are provided for convenience only. The Simple Budget is not responsible for the content, accuracy, availability, privacy practices or policies of third-party websites.
Returns & Refunds Policy
Change of mind
Please choose carefully before purchasing.
We do not offer refunds or returns for change of mind, incorrect choice, accidental purchase, or if a product is not what you expected, unless required by law.
This applies to physical products, digital products, downloads, templates, spreadsheets, online courses and other resources.
Damaged or faulty physical items
If your physical item arrives damaged or faulty, please email jackie@thesimplebudget.com.au within 14 days of receiving your order.
Please include:
Your order number
A description of the issue
Clear photos of the damaged or faulty item and packaging
We will review the issue and arrange a replacement, repair, refund or other suitable remedy where required.
Digital products and online courses
Digital downloads, templates, spreadsheets and online courses are non-refundable once purchased, accessed or downloaded, unless required by law.
If you have trouble accessing a file, download or course, please:
Check your spam, junk or promotions folder
Make sure you are using the correct email address
Contact us for support
We are always happy to help with access issues.
Australian Consumer Law
Nothing in these terms limits your rights under the Australian Consumer Law.
If a product or service has a major problem, you may be entitled to a repair, replacement, refund or other remedy as required by law.
Consumer guarantee rights cannot be excluded by business policies.
Shipping & Delivery
Where we ship
We ship physical products Australia-wide.
International shipping may be available for selected countries, depending on the product, destination and checkout options.
International customers are responsible for any customs duties, taxes or import charges applied by their country.
Processing times
Orders are usually packed and sent within 2–3 business days.
During busy periods, market events, public holidays or unexpected delays, processing times may be slightly longer.
Delivery timeframes
Estimated delivery timeframes are:
Australia: usually 3–15 business days, depending on location and carrier
International: varies by country, carrier and customs processing
Delivery timeframes are estimates only and cannot be guaranteed.
Shipping costs
Shipping costs are calculated at checkout based on weight, product type and delivery destination.
Tracking
Where tracking is available, you will receive tracking details by email once your order has been sent.
Incorrect address
Please check your shipping address carefully before placing your order.
Orders sent to an incorrect customer-provided address may not be eligible for replacement or refund.
Damaged, missing or delayed parcels
If your order arrives damaged, please contact us within 14 days with photos.
If your order is delayed or appears missing, please contact us and we will help where we can. However, delivery delays caused by postal services, couriers, customs or incorrect address details may be outside our control.
Digital Product Access
Digital products and online courses are usually delivered by email, download link, online platform or customer account access.
Please ensure:
You use a valid email address
You check spam, junk and promotions folders
Your internet connection is stable
You save your download or access details where needed
If something does not arrive or you have trouble accessing your product, email jackie@thesimplebudget.com.au and we will help.
Complaints Handling Procedure
At The Simple Budget, we want to keep things simple, including how you tell us when something is not right.
If you have a concern, please contact us and we will do our best to resolve the issue quickly and fairly.
How to make a complaint
You can contact us by email:
Or through the contact form on this website.
Please include:
Your name
Your order number, if relevant
A brief description of the issue
Any photos or documents that may help, if relevant
What you can contact us about
You can contact us about:
Access issues for digital downloads or online courses
Damaged or faulty items
Workshop or service concerns
Customer service issues
Website or order issues
General feedback
Response times
We aim to acknowledge complaints within 3 business days.
Most issues are resolved within 10 business days, depending on the nature of the complaint and whether we need more information.
If your complaint relates to an NDIS provider, library, school, employment provider, council or other organisation, we may need to work with them as part of the resolution process.
How complaints may be resolved
Depending on the issue, solutions may include:
Helping you access a digital resource
Correcting an error
Replacing a faulty or damaged item
Providing a refund where required under Australian Consumer Law
Providing further information or support
We do not provide refunds for change of mind, incorrect choice or digital products once accessed or downloaded, unless required by law.
Record keeping
We may securely keep records of complaints to help improve our services, products and customer experience.
Contact Us
If you have questions about these terms, your order, a digital product, a workshop or a service, please contact:
The Simple Budget
Email: jackie@thesimplebudget.com.au
Website: www.thesimplebudget.com.au
